Update as of Tuesday, September 15, 2020:
Service disconnects start today, for the first time since March, but we are doing all we can to help you get through these difficult times. Since our first disconnect announcement in August, we’ve reached out in lots of ways with information about payment assistance, extended payment arrangements, and other COVID crisis resources.
- Sent over 16,000 emails
- Sent over 2,000 text messages
- Places 1,300 phone calls
- Mailed over 1,000 letters
- Left over 1,000 door hangers
Whatever situation you’re in, please call us at (812) 246-3316 so we can find a way to help you. Please be patient if our member service representatives are working with other members. We will get through this together.
Update as of Monday, August 17, 2020:
The last five months have been difficult for so many of our members. At Clark County REMC, we recognize that many families have experienced job losses, reduced hours, and other financial pressures caused by the COVID-19 health crisis. Please know that REMC is committed to helping every member get through this. As an electric co-op, we've always known that we are stronger together, and that hasn't changed.
Beginning August 14th, Indiana utilities may start disconnecting power to customers who have not paid their bills. REMC understands that many members are still struggling to get back on their feet, so we are giving an additional month for members to make payments or arrangements. Members with past due balances will be subject to disconnect beginning Tuesday, September 15th.
To avoid being disconnected on September 15th, you must take action in one of the following ways:
- Option 1: Pay your entire past due balance BEFORE September 15th. Our drive-through is open, or you can pay by phone, online, or on your smart phone with our SmartHub app.
- Option 2: Switch to a Prepaid Electric Service account. If you have a security deposit on file, this is the BEST OPTION to help pay down your balance. Visit our Prepaid page (include link) to see how managing your account with Prepaid lets you pay what you want, when you want. If you're already on Prepaid, give us a call so we can help you get back on track.
- Option 3: Call our office to set up a payment arrangement that fits your budget and circumstances. We will do our best to provide options that work for your unique situation. However, you must contact us BEFORE September 15th, and any arrangement will require that your regular monthly bill is paid on time, in addition to your monthly arrangement amount.
Given these unprecedented times we've gone through, we want to help our members keep their power on. But out of fairness to everyone, we must insist that you pay your balance or make arrangements with our office BEFORE September 15th to avoid being disconnected. Please contact us soon to discuss how we can help you through this crisis.
Update as of Monday, August 10, 2020:
We are aware of the Governor's decision to allow the utility disconnect moratorium to expire this Friday. However, we stand by our plan that we will NOT disconnect power for nonpayment until September at the earliest. We are working hard to provide you with options that are fair and flexible, and will send that information out as soon as we can.
Update as of Thursday, July 2, 2020:
The last few months have been difficult for so many of our members. At Clark County REMC, we recognize that many families have experienced job losses, reduced hours, and other financial pressures caused by the COVID-19 health crisis. Please know that REMC is committed to helping every member get through this. As an electric co-op, we’ve always known that we are stronger together, and that hasn’t changed.
Indiana Governor Eric Holcomb issued an executive order stating that after August 14th, Indiana utilities may start disconnecting power to customers who have not paid their bills. REMC understands that many members are still struggling to get back on their feet, so we are giving several extra weeks for members to make payments or arrangements. Members with past due balances will not be disconnected until September at the earliest. This deadline could be pushed further back if the state of Indiana or other authorities extend protections again.
Here are several options to help manage your electric service during this difficult time:
- Continue making small payments as you are able. Even though we are not disconnecting anyone's service, it's best to make as many payments as you can to keep your balance manageable. You can pay online or on your smart phone through our SmartHub app. Our drive through is open for cash payments, and you can always call us to pay by credit or debit card.
- Consider switching to a Prepaid Electric Service account. If you have a security deposit on file, this is the BEST OPTION to help pay down your balance. Visit our Prepaid page to see how managing your account with Prepaid lets you pay what you want, when you want. If you would like to use your security deposit to pay off some or all of your past due balance, give us a call and we can help you.
- Set up a payment arrangement (starting in August). We understand that it is going to take time for many members to catch up on their bills. We want to create a custom payment arrangement that fits your budget and circumstances. Call us in August and we will do our best to provide options that work for your unique situation.
Update as of Thursday, April 8, 2020:
Following the extended nationwide social distancing guidelines, employees who are able to work remotely will continue to do so. Even though our office and drive through are closed, we are still available to help you with anything you need by phone and online. If you need to drop off a check payment, money order payment or documents in the night drop, they will be received and processed within two business days.
We are here for you. Please stay safe and healthy.
Update as of Monday, April 6, 2020:
Members are strongly encouraged to make their regular monthly payments, if able, during the COVID-19 health crisis. Even small payments made from week to week can help keep your balance manageable. Any future decision to restart service interruptions will be announced well in advance, and REMC will continue to work with members and their unique circumstances during this difficult time.
Update as of Friday, March 27, 2020:
It seems our world has changed in the blink of an eye. But Clark County REMC’s commitment to our members is the same. We know you’re focused on keeping your family safe, and REMC is focused on powering your world – however that may look. Our team is proud to power our community when it matters most. We are all in this together. And together, we will POWER ON.
Here are a few things we are doing to help:
All employees who are able to work remotely are doing so. Even though our office and drive through are closed, we are still available to help you with anything you need by phone and online.
Our lineworkers are rotating shifts to keep themselves safe and keep the power on for you. If there are any outages or emergencies, they'll be ready to deploy in full force.
All members who are experiencing hardship can rest easy, knowing that we have temporarily suspended all late penalties and service interruptions. We will coordinate with community and government agencies as resources are made available to help members through this crisis.
During times like these, scammers might contact you with threats and demand a utility payment. Clark County REMC will never call and demand payment over the phone or by prepaid debit card.
We know that this has been a tough time for so many, but you’re not alone. Clark County REMC is here for you. Stay safe. Stay healthy. POWER ON.
Update as of Friday, March 27, 2020:
With family being home more than usual, we wanted to share some quick tips to help save energy:
1) Program your thermostat to maximize energy savings. Setting your thermostat one degree lower when heating or one degree higher when cooling can reduce energy use by up to 5 percent.
2) Do full loads of laundry and wash with cold water. Using warm water instead of hot can cut a load's energy use in half, and using cold water will save even more.
3) Air dry dishes. This step can cut your dishwasher's energy use by up to 50 percent.
4) Substitute LEDs for conventional light bulbs. Lighting can amount to up to 12% of monthly energy use. LED bulbs can cut lighting costs by 75%.
5) Unplug appliances and electronics when not in use. Small appliances and electronics use energy even when not in use. When powered on, game consoles, televisions and similar electronics are responsible for up to 12 percent of energy use.
Update as of Thursday, March 26, 2020:
Use this time at home with your kids as a way to educate them about electrical safety.
Check out our Kids Safety page for activities. There a lot more videos, games and worksheets to check out directly on the SafeElectricity website. Look for them under the Public Education section of their website.
Need more ways to entertain your kids while your at home? Check out these great tips: Tips for Entertaining Kiddos During Social Distancing.
Update as of Wednesday, March 25, 2020:
In response to the "Stay At Home" order received from Indiana Governor, Eric Holcomb, Clark County REMC will be taking extra precautions to ensure the health and safety of our employees. Safety is our highest priority. Due to the fluid nature of the current health crisis, REMC will continue to follow the recommendations of the CDC and other government agencies. Governor Holcomb's order is in effect through April 7th.
Effective Tuesday, March 24th, the internal and office staff will continue to work remotely when possibly. The linemen will rotate to have one crew at the office per day. The remaining crews will be available for outages and emergencies during this rotation.
We want to assure you that during this time we are still "here" working for you. Whether that be from our homes or out in the field, our commitment to you has never changed. We appreciate your patience and understanding during this time of transitioning. Our IT Department has worked around the clock to make sure that our employees are able to continue to fully do their jobs remotely. One of our biggest challenges has been our phone system. This is the first time, in REMC history, that we have been faced with this type of obstacle, and we want to assure you we are doing everything possible to answer your calls, meet your needs, and answer your questions.
With the office and drive through closed there are a variety of ways to make a payment or to contact us. Please look for this list of options at the bottom of this page. We look forward to talking to you by phone, email and social media during this time.
Stay well REMC family.
Update as of Wednesday, March 19, 2020:
While our office is closed to the public, we are still working for you! If you have questions, need to make a payment, need to make an arrangement, report an outage, or report a security light out we are here for you. At the bottom of this page are a list of ways that you can communicate with us.
Being able to take care of our members needs is always a top priority. Many of our employees are now working remotely. Please be patient with us during this time of transition. If you experience any technical issues please let us know.
Thank you for being a Clark County REMC member and for being understanding and patient during this time.
Update as of Wednesday, March 18, 2020:
Effective today, March 18th at 8:00 a.m., the REMC office, drive through, and Community Room will be closed to the public.
Each day during this COVID-19 crisis brings new challenges. As so many other companies have done, we are closing our office to the public to help prevent further transmission of the virus. At the same time, we will be allowing employees to work from home where possible. Without our dedicated staff, we can't keep the lights on, so their health and safety is our highest concern.
We have many different ways to serve you from a distance, whether that's on the phone, via email, or through our app and website. Our staff will be available to answer all of your questions, even if we can't greet you face-to-face. Continue to follow our website and social media channels for important updates as the circumstances change. Thank you for your patience and understanding.
Update as of Tuesday, March 17, 2020:
Until further notice, and effective immediately, Clark County REMC is suspending all disconnects for members who may have difficulty paying their bill, and waiving new late fees incurred during this time. As always, we are committed to assisting members having difficulty paying their energy bills and connecting them with the appropriate resources that can further assist them.
We are stronger together, and we are at our best when we look out for those in need.
Need assistance? There are trustees and agencies to help in your time of need. View our assistance page for more details.
Update as of Monday, March 16, 2020
Here at Clark County REMC, we are committed to the health and safety of our members and employees. We are closely monitoring and reviewing our plans daily in regards to COVID-19 (coronavirus).
In an abundance of caution, we strongly encourage you to please access your REMC account remotely, rather than coming to our office. While we are not currently closing our office to our members, it is possible that could change. We want to remind you of all the options you have to continue doing business as normal, while still minimizing your contact with others:
IVR Phone System: Call our office at 812-246-3316 to pay via card or check with NO FEES
SmartHub Website and Mobile App: Visit theremc.smarthub.coop or search "SMARTHUB" in your app store
Money Gram: Visit any MoneyGram location if you want to pay with cash. We will refund any transaction fees during this time.
Mail: Mail your payment to P.O. Box 950179, Louisville, KY 40295-0179
Night Drop: The night drop located at REMC is still open. We do not advise that you put cash in this box.
Account Services: We can help you manage your account with out having to come into the office. If you need to apply for service, disconnect service or make changes to your account give us a call (812) 246-3316.
Email Us: Emails sent to firstname.lastname@example.org are checked on a daily basis. If you have a question regarding your account and are unable to call us during business hours you can send us an email. If emailing Monday - Thursday, please allow 24 hours for a response. If emailing on a weekend or holiday please allow 48-72 hours for a response.
For anyone who does need to visit the Clark County REMC office please put your health and safety first. Consider minimizing physical contact with other people or surfaces and washing your hands thoroughly after leaving the public space.
You can stay up-to-date on COVID-19 in Indiana and review other recommendations for preventing the spread of COVID-19 on the CDC website.
Thank you for being a Clark County REMC member and for being understanding during this time.